Because SaasSync.site provides specialized B2B IT solutions, system integrations, and API-based digital services rather than physical retail goods, our refund and service adjustment policy is structured as follows:
- Service Evaluation Period: We encourage clients to review technical scopes, documentation, and consultation plans thoroughly prior to initiating any subscription or platform integration fee.
- Subscription & Setup Fees: Due to the immediate allocation of technical resources, infrastructure setup, and API access credentials, setup and activation fees are generally non-refundable once provisioning has commenced.
- Service Disruptions & Billing Errors: If you experience an unresolvable technical failure directly attributable to our platform infrastructure, or if a verified billing discrepancy occurs, please contact our support team within 7 days of the incident for a thorough review and eligible service credit or refund.
- Custom Development & Consultations: Fees associated with custom software development sprints, dedicated IT consulting, or specialized integration engineering are non-refundable once the development work or consultation has been delivered.